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arrival and departure times

Your room is available from 4 p.m. on the day of arrival and until 11 a.m. on the day of departure. Depending on availability, an "Early Check In / Late Check Out" is possible for a fee and if you would like an express check-out, please contact the reception.


Allergy-free room

Our hotel has some rooms without carpets. We will be happy to check availability and arrange a move. Please contact us.



The nearest pharmacy - Salinen-Apotheke - is located in Bad Reichenhall, in the old salt works.  You can reach the pharmacy on the telephone number: 08651 - 762400. Our employees will inform you about the current pharmacy emergency service on request.


Car rental

If you would like to rent a vehicle, our receptionists will be happy to help you.



We will be happy to provide you with a cot free of charge, subject to availability. Please contact our reception.



You can get a bathrobe on request at reception.


train station

The main train station is about 10 minutes by car from the hotel. If you need timetable information, our reception will be happy to help you.



We ask our hotel guests to register their room visitors. This measure is primarily intended to ensure the protection and safety of the guests themselves. A visitor who stays overnight will be registered as a second room occupant and the room rate will increase accordingly. You can get more information and price information from our staff at reception.



We are happy to change bed linen and towels daily on request. Or do you need extra duvets? Please contact reception.


Please do not disturb

If you do not want to be disturbed in your room or you do not need room service, please hang the "Please do not disturb" sign on the outside of the room door. However, please note that the room will not be cleaned on this day.


flower service

Our employees will be happy to take your order and forward it to a florist shop.


bus connection

The nearest bus stop is at Crete Bridge. From there you can drive to Bad Reichenhall main station and then continue in all directions.



You will find a selection of books in the "kitchen display case" in our cozy seating area one floor below the reception.


Ironing Board & Iron

If you need an ironing board and an iron, please contact our staff. We would be happy to do the ironing for you for a fee, just speak to our staff!



Currently no restrictions.



We would be happy to print out your documents. Please email this to reception , stating your room number and whether in color or black and white, we will charge you €0.50 per page for 2 or more pages.


driving service

If you need a transfer / taxi, e.g. to the airport, please contact the reception.


Bicycle and e-bike rental

If necessary, please visit and contact the RupertusTherme



You are welcome to have your faxes sent to our hotel. Our fax number is: +49(0) 8651 78520.

Faxes received during the day are brought to your room immediately.



The nearest airport is the “WA Mozart Airport” in Salzburg. It is about 15 km from the hotel. The reception will be happy to provide you with information about public transport.


The "Franz Josef Strauss" airport in Munich is about 140 km away from us.

You can reach it by public transport or via the A8 / A99 / B301.



Our receptionists will be happy to make photocopies of your documents for a fee.



Our breakfast buffet is available daily from 08:00 - 10:00 in the restaurant.


lost property

If you have lost or found something in our house, please contact reception.



luggage service

Of course we will help you with that.


luggage storage

We will be happy to store your luggage securely during your absence.



Did you particularly enjoy your stay in our house and would you like to share this experience? Then purchase a voucher for overnight stays and/or consumption at reception/in the restaurant. Our staff will gladly help.



Slippers are available on request at reception.



Various chargers and power banks are available at reception.



Your four-legged friends are welcome guests with us. We assume that they are housebroken and safe for our guests and employees. Please inform our staff if you leave your animals alone in the room and put your "do not disturb" sign on the door. Please understand that our cleaning staff will not enter a room in which a dog is alone. Animals are generally not allowed in the breakfast room (please contact the restaurant staff beforehand if you want to take your dog with you to breakfast).


Hygiene products

Various hygiene items such as disposable razors, toothbrushes, cotton pads, tampons, etc. are available free of charge at reception.


Internal calls

Dial the desired room number (# in advance) on your telephone (free of charge).


Internet PC

On the lower floor (restaurant level) you can use an internet terminal free of charge. You can also borrow a laptop from reception.  


infrared cabin

There is an infrared cabin in the relaxation area. For more information on use, please see the notice in the cabin.


Internet access

Internet access via WiFi or similar is not possible. Unfortunately, the necessary bandwidth is not available due to our rural location. Regular mobile phone reception is of course given.


International adapter

You can borrow international adapters and plugs at reception.



A selection of different pillows is in the wardrobe. If you need special allergy pillows, stomach or back sleeper pillows, please contact reception.


credit cards

You can pay with all major credit cards.


Art and culture

Various information material / flyers / programs as well as current event dates of the city of Bad Reichenhall / spa administration can be found on our shelves at the entrance and on the lower floor (restaurant level) at the information board or ask at reception.



Our in-house physiotherapist is at your disposal. A current flyer with a price list and contact details for arranging an appointment can be found in this information folder.



sewing service

If you have a problem with your clothing, please contact reception. We will do small repairs (e.g. sew on a button) for you, larger repairs will be given to a tailor.


emergency doctor

You can reach an emergency doctor by dialing 112. The medical on-call service (emergency service) by calling 116117



Please contact our staff immediately if you are in an emergency situation (emergency number 35 during the day / number 46 at night).




Various opticians can be found in the town of Bad Reichenhall. You can get more information from our staff.


parking spot

3 parking spaces are available for you free of charge (parking spaces at the hotel entrance, on the upper parking lot and below the hotel). Please remember to take valuables out of the car and lock it. The hotel accepts no liability for any damage or theft.


post Office

A post office is located in the city next to the main train station. You are also welcome to hand in your letters and postcards at reception.



The privacy of our guests is important to us. Please understand that we do not share any information about you about your stay with third parties. If you wish this, please let us know.




We work daily to improve our standards and welcome all suggestions and requests that improve our quality.




Smoking in the rooms is strictly prohibited. Please understand that we charge a cleaning fee of €150.00 for smoking in the rooms. Please use your terrace/balcony for smoking.



For bad weather you will find umbrellas at the hotel exit, which you are welcome to borrow. We ask that you put them back there after use.



Our reception is partly not manned during the day and also at night. However, we are available 24/7 on the phone. Please dial number 11 or number 35. A quick call and we will be there for you immediately. Some of our employees speak several languages (English, Russian, French and Italian) and are happy to help you with any communication problems.   



Our restaurant opening times are:     

Friday Sunday         11:30 a.m. to 2:30 p.m

                                                          5:30 p.m. to 10:00 p.m


   Monday - Thursday     5:30 p.m. to 10:00 p.m

Tuesday Wednesday       rest day


On our rest days, the restaurant is open to our hotel guests by prior arrangement.



RupertusTherme (approx. 10 minutes by car from us): Our hotel guests receive a discount on the entrance fee. You can get a voucher in the restaurant or at reception.




Please deposit your valuables in your room safe. We assume no liability for missing items/valuables.



A sauna is located in the relaxation area (during the day we ask you to let us know about 30 minutes before your sauna session, then we will switch it on for you. In the evening it is usually ready for use from about 4 p.m.


to scan

You are welcome to have documents scanned at our reception.



Please hand in your room key at reception upon departure or hang it up on the outside door of the room where it can be seen.




Shoe cleaning machine / shoe cleaning service

You will find a shoe shine machine on the entrance floor in the room next to the elevator. If you want your shoes cleaned, please let our staff know.



A small map of Bad Reichenhall is available at reception.


sightseeing attractions

You will find various information material with the sights/excursions in the city/surroundings on the information shelves in the hotel or at the reception. Our team will be happy to advise you on the various excursion destinations in the Berchtesgadener Land.




Taxi center day and night, Bahnhofplatz 2

85435 Bad Reichenhall, Tel. 08651 2727


Technical accessories

We have various chargers and adapters at reception. Please contact us if we can be of any assistance.


Tourist Information

The tourist information is located in the spa guest center – Bad Reichenhall. You can reach them on 08651 6060.




You can find a laundry bag in your closet. Laundry items handed in by 9 a.m. are usually processed within one day. Please bring your laundry to reception or contact our housekeeping staff so that we can discuss any special laundry treatment with you.


linen change

We change your bed linen twice a week or immediately if it is dirty. If you would like a different cycle or want to do without it for the sake of the environment, please let us know.


Wake up service

Please use the clock radio by your bed.  If you wish, we will also be happy to wake you up personally by telephone.



magazines and daily newspapers

A selection of magazines/daily newspapers can be found in the breakfast room.


room bookings

We accept reservation requests personally at reception or by telephone on 08651 4078.



room service

We serve food and drinks from our current menu in your room from 8:00 a.m. to 9:00 p.m. Please order in the restaurant – Internal Tel. No. 12.


room cleaning

Your room will be cleaned daily by our staff. If you don't want to be disturbed or don't want this service, please hang the "Do not disturb" sign on the door. Please note that our maids will not enter the room if there is a dog in it unsupervised.




Dear Guest!

We are happy about every good rating.

The entire team is always highly motivated and striving

to make your stay a pleasant one. If you still have one

If you have cause for criticism, please tell us immediately and personally.

This is the only way we can act immediately and out of dissatisfaction

conjure up a happiness!


You should know:

We are only satisfied when you are satisfied!


Your Neu-Merano team!

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